Shipping policy

ZELUNE – Shipping Policy

At Zelune, we aim to deliver your skincare essentials quickly, safely, and reliably.

1. Order Processing Time
Orders are processed within 24–48 hours
Orders placed on weekends or holidays will be processed on the next business day
2. Shipping Time
Standard delivery: 3–7 business days
Delivery time may vary depending on your location and courier availability
3. Shipping Charges
Free shipping on all prepaid orders (optional — edit if needed)
A small fee may apply for Cash on Delivery (COD) orders
4. Order Tracking
Once your order is shipped, you will receive a tracking ID via SMS/Email
You can track your order in real-time
5. Delivery Partners

We work with trusted courier partners to ensure safe and timely delivery across India

6. Delivery Delays

While we try our best to deliver on time, delays may occur due to:

Weather conditions
Courier issues
High demand periods

In such cases, we appreciate your patience and understanding

7. Incorrect Address / Failed Delivery
Please ensure your address and contact details are correct
Zelune is not responsible for delays due to incorrect details
Re-delivery may incur additional charges
8. Damaged or Missing Items

If your order arrives damaged or incomplete:

Contact us within 48 hours of delivery
Share photo/video proof (unboxing video recommended)
9. Contact Us
For shipping-related queries:
📧 support@zelune.in

Note

Zelune reserves the right to update this shipping policy at any time without prior notice.